Anything at all
Questions before buying, a licence that will not activate, an invoice you need, a feature you wish it had.
Contact
One person makes this, and the same person answers. Email is read every working day and answered within one; a bug filed on GitHub is answered in the open, where the fix will be.
A bug
File it where the code is. Say what you expected, what happened and which version; Settings, About copies all of that in one tap.
A security problem
Please do not file it in public. The address, the key and what to expect are in the security policy.
Your licence
See your machines, sign one out, or have your key sent again, without waiting for anybody.
Billing and receipts
Paddle takes payment as the merchant of record. Every receipt they send carries a link to update the card, download an invoice or cancel.
Teams and procurement
Seat counts, SSO and SCIM, a purchase order, a vendor form: all of it goes through the same inbox, and a call is easy to arrange.
Aman Jain · Kolkata, India · [email protected]