Anything at all
Questions before buying, a licence that will not activate, an invoice you need, a feature you wish it had.
Contact
No ticket queue, no chatbot, no tier one. One person wrote all of this and the same person answers: read every working day, answered within one, and a bug goes straight to whoever is going to fix it.
A bug
Say what you expected, what happened and which version. Settings, About copies all three in one tap, and nobody will ask you to reproduce it in a fresh profile first.
A security problem
Please do not file it in public. Email with "Mjolnir security" in the subject: you can expect an acknowledgement within 72 hours and an assessment within a week, and a credit in the release notes if you would like one.
Your licence
See your machines, sign one out, or have your key sent again, without waiting for anybody.
Billing and receipts
Paddle takes payment as the merchant of record. Every receipt they send carries a link to update the card, download an invoice or cancel.
Teams and procurement
Seat counts, SSO and SCIM, a purchase order, a vendor form: all of it goes through the same inbox, and a call is easy to arrange.
Aman Jain · India · [email protected]